By Kathy Bazan, BRC Small Business Consultant
May 14, 2021: Using the Conti ransomware, hackers disable Ireland’s Health Service. Doctors were unable to access patients’ records anywhere in Ireland.
May 13, 2021: Colonial Pipeline paid cybercriminals almost $5 million in ransom after hackers shut down the pipeline which provides gasoline and jet fuel to the East Coast. Although the bad guys (and gals) gave Colonial a decrypting tool which was supposed to restore the disabled computer systems, the tool was so slow that the company continued to utilize its own backups to accelerate network restoration.
Cyber attacks are a growing threat for small businesses and the U.S. economy. According to the FBI’s Internet Crime Report, the cost of cybercrimes reached $2.7 billion in 2018 alone.
Small businesses are attractive targets because they have information that cybercriminals want, and they typically lack the security infrastructure of larger businesses.
According to a recent SBA survey, 88% of small business owners felt their business was vulnerable to a cyber attack. Yet many businesses can’t afford professional IT solutions, they have limited time to devote to cybersecurity, or they don’t know where to begin.
Start by learning about common cyber threats, understanding where your business is vulnerable, and taking steps to improve your cybersecurity.
Cyber attacks are constantly evolving, but business owners should at least be aware of the most common types.
Malware (malicious software) is an umbrella term that refers to software intentionally designed to cause damage to a computer, server, client, or computer network. Malware can include viruses and ransomware.
Viruses are harmful programs intended to spread from computer to computer (and other connected devices). Viruses are intended to give cybercriminals access to your system.
Ransomware is a specific type of malware that infects and restricts access to a computer until a ransom is paid. Ransomware is usually delivered through phishing emails and exploits unpatched vulnerabilities in software.
Phishing is a type of cyber attack that uses email or a malicious website to infect your machine with malware or collect your sensitive information. Phishing emails appear as though they’ve been sent from a legitimate organization or known individual. These emails often entice users to click on a link or open an attachment containing malicious code. After the code is run, your computer may become infected with malware.
Assess your business risk
The first step in improving your cybersecurity is understanding your risk of an attack, and where you can make the biggest improvements.
A cybersecurity risk assessment can identify where a business is vulnerable, and help you create a plan of action—which should include user training, guidance on securing email platforms, and advice on protecting the business’s information assets.
Planning and assessment tools
There’s no substitute for dedicated IT support—whether an employee or external consultant—but businesses of more limited means can still take measures to improve their cybersecurity.
FCC Planning Tool
The Federal Communications Commission offers a cybersecurity planning tool to help you build a strategy based on your unique business needs.
Cyber Resilience Review
The Department of Homeland Security’s (DHS) Cyber Resilience Review (CRR) is a non-technical assessment to evaluate operational resilience and cybersecurity practices. You can either do the assessment yourself, or request a facilitated assessment by DHS cybersecurity professionals.
Cyber Hygiene Vulnerability Scanning
DHS also offers free cyber hygiene vulnerability scanning for small businesses. This service can help secure your internet-facing systems from weak configuration and known vulnerabilities. You will receive a weekly report for your action.
Cybersecurity best practices
Train your employees
Employees and emails are a leading cause of data breaches for small businesses because they are a direct path into your systems. Training employees on basic internet best practices can go a long way in preventing cyber attacks. The Department of Homeland Security’s “Stop.Think.Connect” campaign offers training and other materials.
Training topics to cover include:
- Spotting a phishing email
- Using good browsing practices
- Avoiding suspicious downloads
- Creating strong passwords
- Protecting sensitive customer and vendor information
Maintain good cyber hygiene
Use antivirus software and keep it updated
Make sure each of your business’s computers is equipped with antivirus software and antispyware and updated regularly. Such software is readily available online from a variety of vendors. All software vendors regularly provide patches and updates to their products to correct security problems and improve functionality. Configure all software to install updates automatically.
Secure your networks
Safeguard your Internet connection by using a firewall and encrypting information. If you have a Wi-Fi network, make sure it is secure and hidden. To hide your Wi-Fi network, set up your wireless access point or router so it does not broadcast the network name, known as the Service Set Identifier (SSID). Password protect access to the router.
Use strong passwords
Using strong passwords is an easy way to improve your cybersecurity. Be sure to use different passwords for your different accounts. A strong password includes:
- 10 characters or more
- At least one uppercase letter
- At least one lowercase letter
- At least one number
- At least one special character
Multifactor authentication requires additional information (e.g., a security code sent to your phone) to log in. Check with your vendors that handle sensitive data, especially financial institutions, to see if they offer multifactor authentication for your account.
Protect sensitive data and back up the rest
Back up your data
Regularly back up the data on all computers. Critical data includes word processing documents, electronic spreadsheets, databases, financial files, human resources files, and accounts receivable/payable files. Back up data automatically if possible, or at least weekly, and store the copies either offsite or on the cloud.
Secure payment processing
Work with your banks or card processors to ensure the most trusted and validated tools and anti-fraud services are being used. You may also have additional security obligations related to agreements with your bank or processor. Isolate payment systems from other, less secure programs and do not use the same computer to process payments and surf the Internet.
Control physical access
Prevent access or use of business computers by unauthorized individuals. Laptops can be particularly easy targets for theft or can be lost, so lock them up when unattended. Make sure a separate user account is created for each employee and require strong passwords. Administrative privileges should only be given to trusted IT staff and key personnel.
Training and events
SBA and its resource partners host in-person and virtual events regularly.
Check out upcoming cybersecurity events hosted by SBA and our Resource Partners.
If you have questions or would like more information, please reach out to me at brcconsultant@TualatinChamber.com or (503) 692-0780.
My consultations with you are at no cost and are confidential. Since 2014, I have counseled small business owners on gaining access to capital, marketing, and other topics.